FAQ

About Sunnie

Who is behind Sunnie?

SUNNIE was founded by Dr. Alexis Parcells, a board-certified plastic surgeon with more than 15 years of clinical experience. She created the line because she wanted clean products that deliver clinical results, for her own skin and to recommend to her patients.

What does “medical-grade skincare” mean?

“Medical grade” is an industry term rather than a regulated category, so it is a fair question. At SUNNIE it means our formulas are developed by a physician and contain a higher concentration of active ingredients than most over-the-counter brands, while still supporting the skin barrier.

Is Sunnie clean and cruelty-free?

Yes. Our products are clean, clinically effective and cruelty-free. We focus on ingredients that do a job rather than on unnecessary scents or fillers.

How is Sunnie different from drugstore or luxury skincare?

We are not focused on fragrance or on a perfect shade of pink. We are focused on products that are medically powerful and clinically effective, with active ingredients at meaningful concentrations rather than trace amounts.

Choosing and using your products

Where should I start?

Start with the basics: a gentle cleanser, an antioxidant or moisturizer suited to your skin, and daily sun protection. Our Fresh + Clean cleanser, On the Daily moisturizer and The Protector SPF 40 are a simple place to begin, and you can add serums, an eye cream or a night cream as you go.

In what order should I apply my products?

As a general guide: cleanse, apply serums, then moisturizer, and finish with sunscreen in the morning. At night, skip the sunscreen and use a night cream such as Sweet Dreams. Follow the directions on each product page.

Do I need to wear sunscreen every day?

Daily sun protection is one of the most important steps for long-term skin health. The Protector is a broad-spectrum SPF 40 face and neck sunscreen, and The Tinted Protector is a broad-spectrum SPF 50 with a hint of tint.

Can I use Sunnie if I have sensitive skin or a skin condition?

We recommend patch testing any new product and speaking with your dermatologist or clinician first if you have a skin condition, are pregnant or breastfeeding, or are under treatment.

Scars and the ScarSmooth™ System

What is the ScarSmooth™ System?

A 3-step solution designed to help soften, smooth and fade the appearance of scars. It combines the Silicone Scar Stick, the 24K Gold Vibrating Beauty Bar and medical-grade Scar Tape.

When can I start using it?

Use the ScarSmooth System only on healed wounds, with no openings. Start therapy about 3 weeks after surgery or injury, or when your clinician says the wound has healed.

How do I use the system?

After cleansing, apply a thin layer of the Silicone Scar Stick. Massage with the 24K Gold Vibrating Beauty Bar for 2 minutes. Then place customized Scar Tape over the scar, wearing it up to 23 hours daily.

How often should I use it, and can I reuse the tape?

Reapply up to 2x per day. You can reuse the same piece of tape for 5–7 days. Around month 6, treatment can usually be reduced to once every 24 hours.

How long does it take to see a difference?

Wounds heal about 10% each week, and scars are not fully mature until 18–24 months from the date of injury. Consistency matters, and scar healing can take up to 2 years.

Do I need sun protection on a scar?

Yes. Avoid sun exposure on the scar, or apply SPF 35 or higher directly on it.

What if my scar is not improving?

If your scar is not reducing in size, see a dermatologist or plastic surgeon to rule out a hypertrophic or keloid scar.

Orders and availability

What if a product is sold out?

Join the waitlist on the product page and we will email you the moment it is back. Restocks typically take about 2 weeks.